• 1.Where is my order?

  • If you do not have a tracking number, please make sure your order is not on Pre-Order. To know if your item is a preorder, please refer to the chart above. If your order is not on preorder, please move to the next paragraph.

    If after 2-4 business days you do not have a tracking number for your order, please be sure to check your spam/ junk folder and make sure it is not flagged.

    If you have a tracking number, please use this to track your order through the carrier website. If the item has been in transit for a while, please make sure to check the carrier's page to see if there are any standard delays with their packages. If there is abnormal tracking information (i.e. package is delivering to a different city/ destination than your own), please contact customer service and we will do our best to look into the issue.

  • 2.Only received part of my order!

  • We're sorry to alarm you! Please make sure you did not receive two tracking emails for your order AND that none of the items you purchased were on preorder. Please check the table above to find out if your item was on preorder. If this does not solve your issue, please kindly contact support. We are happy to help as soon as we can!


  • 3.Want to return my item(s). What should I do?

  • To apply for a return, please reach out to customer service via email with your order number and reason for your return. Please note if there are no issues with the item or you change your mind about the item, you will be charged the return shipping.

    Refunds for returned orders will be processed once received at our warehouse, not upon shipping back. Learn more from the Return Policy


  • 4.Want to speak to a live person and voicemail is full! What do I do?

  • Currently, we are working to increase capacity for our voicemail box. We apologize if your call is not taken and you are unable to leave us a message. If this happens, please send a message to support and we will do our absolute best to get back to you asap. If you would like a call back, please mention so in your email and we will get back to you when time permits. 


  • 5. Need help placing an order; I cannot place my order myself.

  • In any case you are having trouble at checkout and either are receiving an error message or are unable to complete checkout at home, please give our customer service a call to help. If our voicemail is full, please send an email to our support with "I want to place an order" as the subject line of the email. Please do not forget to provide your callback number and we will be sure to follow up asap!


  • 6.Received Amazon gift card

  • We are sorry that the gift card is used for our Amazon store. As for our apologize, we are willing to provide the same amount of discount. Also you don't need to activate warranty. Please refer to the link below to get $30 or the matching sun shades for free.  https://www.alvantor.com/pages/gift-card-redemption